Find the right tool for your next step

Before you decide: a checklist to take with you

Use this sheet when discussing a purchase, home adaptation or ongoing service. Leave unresolved questions open until the provider confirms the answer.

The checkboxes stay on this page and are not sent to us. Refreshing may clear them. Do not write personal, health or bank details on a shared copy.

• I can describe the task the product or service needs to help with.
• Dimensions, compatibility, installation and day-to-day operation have been checked.
• The written offer lists what is included and what costs extra.
• Upfront, monthly and annual costs, deposits and minimum terms are clear.
• Any funding requirements and the order of application and purchase have been checked with the responsible body.
• The provider has explained cancellation, support and what happens if the service fails.

Questions to ask the provider

A completed checklist does not establish suitability, a funding entitlement or a contract. Keep the written offer and the provider’s answers with your own records.