Travel with access or support needs

Describe the journey, not a diagnosis

Describe what needs to work: step-free access, a particular transfer, a walking distance or help carrying luggage. Ask the provider which functional details they need. Do not send health records to an ordinary booking or comparison contact.

Request room-specific evidence

Ask for measurements and dated photos of the exact room and route. Check the entrance, lift, door clearance, bed space, shower edge and toilet transfer space. Confirm which features are guaranteed for your booking and whether a room change is possible.

• Door-to-door route including transfers
• Equipment specifications and safe storage
• A named contact if the promised setup is unavailable

Separate assistance from personal care

Airport or station assistance is not continuous personal care. Ask separately about lifting, toileting, medication support or supervision if needed, and who is qualified and contracted to provide it. The word accompanied does not establish medical cover.

Make the fallback practical

Ask how a failed lift, missing equipment or a changed transfer would be handled. Identify a reachable contact and cancellation options before payment. Wait for written confirmation of the facilities and assistance you need before booking.